For Dental Practices — North America & Beyond
TradesDen handles new patient capture, after-hours enquiries, appointment reminders, and review growth — without touching your existing systems or disrupting how your practice runs.
HIPAA & PIPEDA compliant option available. No PMS migration required.
lifetime value of a new dental patient — lost when your after-hours enquiry goes unanswered
of new patient enquiries come in outside business hours — when most practices don't respond
average revenue lost per no-show — unrecoverable chair time your practice can never get back
Sources: ADA, PatientPop, Dental Economics. Numbers illustrative — your practice numbers may vary.
The Reality
None of this is because your clinical work isn't excellent. It's because the business of running a practice demands the same attention as the dentistry itself — and most of it happens before and after the patient is in the chair.
01 — After Hours
The new patient who called at 7pm.
They reached your voicemail, didn't leave a message, and booked the clinic that texted them back in under a minute. They weren't your patient for even 30 seconds — but they would have been for life.
02 — No-Shows
The 10am that went cold.
No reminder system means no warning. An empty chair at 10am on a Tuesday isn't just lost revenue — it's a fixed cost with zero return. Three no-shows a week is $1,500 you never recover.
03 — Recall Leakage
The recall list nobody's working.
Every practice has a list of patients who haven't been in 12–18 months. Most of them aren't gone — they're just waiting to be asked. Nobody's asking, so they book somewhere closer to where they moved.
The Solution
We don't ask you to switch software, train your team, or change how your practice runs. We work around your existing systems — or integrate with them when you're ready for more.
No integration with your PMS. No access to patient records. No compliance overhead. Works alongside whatever systems you already use — Dentrix, Eaglesoft, Curve Dental, or anything else.
Works on any TradesDen plan. 14-day free trial, no credit card required.
For practices that want automated reminders for all appointments, deeper recall management, and two-way patient communication — with full HIPAA and PIPEDA compliance built in from the ground up.
Compliance plan pricing discussed on setup call. Requires a one-time BAA signing — we handle all paperwork.
Day to Day
Every step runs automatically. Your front desk doesn't manage it. You don't manage it. It runs in the background while you focus on the chair.
New patient calls after hours
They reach your voicemail — but before they hang up, they get an automatic SMS with a new patient booking link. Under 60 seconds. They book themselves before they find another clinic.
All PlansWeb form enquiry submitted
Someone fills out your "request an appointment" form at 11pm. A confirmation goes out immediately with a booking link. A follow-up goes out 24 hours later if they haven't booked. No manual work from your front desk.
All PlansAppointment reminders go out
For newly booked patients, reminders go out automatically 48 hours and 2 hours before the appointment. For existing patients on the compliance plan, reminders pull from your PMS data — no manual entry.
Compliant Plan for existing patientsPost-visit review request sent
After every completed visit, a review request goes out — timed 2–4 hours post-appointment when satisfaction is highest. Happy patients get routed to Google. Concerns get routed back to you privately before they become a public review.
All PlansLapsed patient reactivation runs
Patients who haven't booked in 12–18 months get a warm reactivation message — not a mass blast, a personalised touch. Most come back. Some refer someone. Either way, revenue you weren't chasing starts coming in.
All Plans — via CSV export from your PMSHIPAA & PIPEDA Compliance
The compliance plan isn't just a checkbox. It's a full data handling framework — built so your practice is protected and your patients' information is handled with the same standard of care you bring to their treatment.
Standard Path — Start Here
The Standard path handles new patient capture, reviews, and CSV-based recall campaigns without touching your PMS or storing any PHI. Most practices start here and see results within the first week. The compliance plan is available when you're ready for more.
Compliance Path — When You Need More
When your practice needs automated reminders for all existing patients, two-way SMS, and deeper PMS integration, we move to the compliance plan. One conversation, one BAA signing, and we handle the rest. You don't need your own IT team to make this work.
What Stays the Same
TradesDen runs in the background — invisible to your patients, invisible to your team, and invisible to you. Until you check and see what's been happening while you were with patients.
Keep your PMS
Dentrix, Eaglesoft, Curve, Dolphin — whatever you run, keep running it. We work alongside it. No migration. No parallel system. No retraining your front desk on new software.
No extra work for your team
Your front desk doesn't manage TradesDen. We run it. The only thing that changes is what lands in their lap — which is less, not more. Fewer calls to return. Fewer reminders to send manually. Fewer no-shows to handle.
One setup call, then nothing
We gather your details in one 30-minute call and configure everything. From there, your back-office runs without you. No check-ins required. No reports to review. Just results in the background while you focus on patients.
Ready to See It?
Call the number below. You'll reach our back-office live — that's the product running in real time. No presentation. No lengthy demo. Thirty seconds and you'll understand exactly what your new patients experience when you don't answer.
647-584-7766Takes 30 seconds. No commitment required.
14-day free trial on Growth and Expansion plans. No credit card required.